Reference

Your data rules before joining

Live Baccarat, Garuda Gems, Boxing Betting and Rocket Crash all run from one account, so our Privacy Policy explains how we handle the data behind your login, wallet…

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How this Privacy Policy applies

sydneycuan Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account data is handled so we can run login checks, payment matching, session history, customer help and security alerts. We collect details you submit during account opening, such as name, phone number, email, chosen password and payment labels connected with DANA, OVO, GoPay or QRIS.

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We also record device signals, IP address, browser type and cookie choices so we can detect unusual access and keep wallet changes traceable. We do not sell your personal data. We share limited records only with service teams that help us run payments, hosting, fraud checks,
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support or legal requests. Access and eligibility depend on local law and are available only where local law permits. You can ask us to correct, update or remove account data when retention rules no longer require us to keep it.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Three ways to reach privacy support

Privacy questions need a clear route, not a generic queue. Contact us before you open an account if you want to know what is collected, or after login if you want a change tied to your profile. Our support team is available 09:00-23:00 WIB through live chat, WhatsApp and email. For account-specific requests, we may ask you to confirm your phone number and recent wallet method before we act.

Team online

Live chat

Use live chat from the lobby footer between 09:00 and 23:00 WIB. Tell us the request is about privacy, then share your registered phone only after the agent asks for verification.

WhatsApp desk

Message our WhatsApp support line for data correction or cookie questions. We check the sender number against your account and may ask whether your last wallet label was DANA, OVO, GoPay or QRIS.

Email request

Send privacy requests by email when you need a written trail. Include your account ID, registered email and the exact data you want updated, removed or explained so we can route it correctly.

DATA HANDLING

Six privacy controls we operate

We wrote this policy around the steps you actually take: opening an account, entering the lobby, adding a wallet, joining Live Baccarat, returning for Mega Fishing, and contacting support.

Account opening

When you open your account, we collect the details needed to create the profile and prevent duplicate access. Your password is not shown to support, and reset requests run through verification steps.

Wallet records

DANA, OVO, GoPay and QRIS labels help us match deposits, withdrawals and refund checks to the right account. We keep transaction references separate from gameplay session details where our systems allow it.

Device checks

Go to Account, Security, Devices after login to see recent device access. We record browser type, IP range and login time so suspicious sessions can be challenged or closed.

Cookie choices

Cookies keep your session active, remember language settings and help us measure page errors. You can clear browser cookies anytime, but you may need to log in again afterward.

Retention period

We keep account and payment records only while needed for service, dispute checks, fraud prevention and legal duties. When a record is no longer required, we remove it or make it harder to identify you.

Change requests

Use Profile, Privacy Requests after login to ask for correction, access or removal. We may pause a request if the same data is still needed for an active payment or account dispute.

Answers before you share data

This FAQ focuses only on our Privacy Policy. It explains what we collect, why we collect it, how wallet records are handled and how you can contact us about changes. If your question involves account access, we will verify that you control the registered email or phone before discussing any data. That protects your profile from requests made by another person.

We collect details needed to create and protect your account, including name, phone number, email, password setup data and login records. We also store wallet labels when you use DANA, OVO, GoPay or QRIS.

Device and browser data help us spot unusual logins, repeated failed attempts and account access from unfamiliar locations. These records support security checks and help our team answer session questions with more accuracy.

No, we do not sell your personal data. Limited data may be shared with providers that support hosting, payments, fraud checks, customer help or legal requests, and only for the purpose tied to that service.

Wallet records help us match your payment activity to your account, confirm settlement status and handle disputes. We use the payment label, reference code and time stamp rather than storing unnecessary wallet details.

Yes. After login, go to Profile, Privacy Requests and tell us exactly what should be corrected. We may verify your phone, email or recent payment method before changing data linked to your account.

We keep records while they are needed for account service, payment matching, dispute checks, fraud prevention and legal duties. When retention is no longer needed, we delete the data or reduce direct identifiers.

Contact live chat, WhatsApp or email support from 09:00 to 23:00 WIB. For privacy requests, include your account ID and registered contact details so we can verify control before answering.

Your data rules before joining

Three ways to reach privacy support

Live chat

WhatsApp desk

Email request

Six privacy controls we operate

Account opening

Wallet records

Device checks

Cookie choices

Retention period

Change requests

Answers before you share data

01 What personal data do we collect when you open an account?

02 Why do we record device and browser data?

03 Do we sell your personal data to other companies?

04 How are DANA, OVO, GoPay and QRIS records used?

05 Can you ask us to change account data?

06 How long do we keep privacy-related records?

07 Who can you contact about this Privacy Policy?

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